Thanks to an extensive use of technology, we offer clients a bespoke service, specifically tailored to each sector: tobacco and related products, transport and pharmaceutical distribution among others.
We include sustainability in our objective to offer the highest quality of service, always seeking efficiency in our operations and to carry them out in the right social and environmental conditions.
We therefore promote ongoing open and transparent dialogue, with our clients through a range of specific communication channels tailored to their circumstances (person-to-person contact, meetings, electronic mailboxes, call centres, etc.), or through shared communications channels for different stakeholders, such as the Company’s corporate website (www.logista.com) or the websites of its different businesses.
Logista also has a range of different systems for dealing with consumer complaints and claims. Each business sets up these systems, tailoring them to suit its individual nature and that of its consumers.
During the 2022 financial year, Logista received 15,383 claims and complaints from consumers (15,691 in 2021). In total, these accounted for just 0.04% of shipments and consignments handled by Logista.
99.95% of these claims and complaints relate to operational incidents from the transport division, for example due to the loss of goods; and these were resolved through agreements with the clients, based on the contractual terms agreed in the service provision. The remaining 0.05% correspond to complaints and claims received by other businesses in Spain, Italy and France.
We apply our commitment to quality, sustainability and continuous improvement across all our business activities and operations.
Logista seeks to establish stable, long-lasting relationships with its clients. Relationships built on trust, that are beneficial to both parties and that always guarantee independent management and operational neutrality.
We apply our commitment to quality, sustainability and continuous improvement across all our business activities and operations and has numerous certifications to confirm this.
ISO 14064: verification of greenhouse gas emissions, including all Logista business and geographies.
ISO 9001: quality management system in place at more than 300 facilities belonging to a number of Logista’s businesses in Spain (pharmaceutical product distribution, distribution of convenience products, tobacco distribution and transport services) and externally audited every year.
GDP (“Good Distribution Practices”): distribution of medication in accordance with European and Spanish regulations. This certification assures the quality and integrity of the pharmaceutical products throughout the supply chain. The businesses that distribute medical products are certified under this standard: Logista Pharma, Nacex, Logista Parcel and Logista Freight. Nacex has also widened the scope of its GDP certification to include for Best Distribution Practices for Medication intended for veterinary use.
GMP (“Good Manufacturing Practices”): correct handling, re-packaging and re-packing of medicines, awarded to Logista Pharma by the Spanish health authorities.
OEA (Operador Económico Autorizado): the Agencia Estatal de Administración Tributaria (State Tax Administration Agency, AEAT), in its most stringent customs simplification, security and safety procedure, has certified Logista’s pharmaceutical distribution and distribution of tobacco and related product businesses in Spain, along with its transport services businesses (Nacex, Logista Parcel and Logista Freight) and Logista Italia, as having appropriate customs control, financial solvency and levels of security and administrative management to ensure satisfactory fiscal compliance.
TAPA: certifies Logista Freight and Nacex’s compliance with FSR (Facility Security Requirements) and TSR standards (Trucking Security Requirements) designed to guarantee the safe and secure transit and storage of assets of any member of TAPA worldwide.
ISO 14001: environmental management system in the businesses of pharmaceutical distribution and the distribution of tobacco and related products in Spain and in transport services (Nacex, Logista Parcel and Logista Freight).
IFS Logistics: accredits Logista Parcel for the security of its storage and transport operations and Logista Freight for the security of its storage and transport of foodstuffs and non-foodstuffs.
ISO/IEC 27001: information security management systems in Logista Pharma’s medication storage and distribution operations at the Leganés headquarters.
We offer a portfolio of client services specifically tailored to each sector and are committed to always delivering excellence and the most exacting standards of quality.
In a constantly changing world, we offer our clients innovation and sustainable growth, adapting and adjusting our services to make sure our solutions meet their ever-evolving needs.
During the 2022 financial year, we have continued to offer the services rolled out in previous years and also introduced important new additions.
For example, in pharmaceutical distribution, we would highlight:
the distribution of medicines to patients’ homes from hospital pharmaceutical and health centre services,
the distribution of veterinary medicines, introduced on the back of the strong performance in the pet sector and the legislative change that came into effect in January, tightening requirements for the distribution of medicines for animal use. We have increased and strengthened our distribution services to veterinary clinics and, in particular, to pharmacies, where we expect to see an increase in our market share of medicines for animal use,
the logistics management for cannabis-related products (raw and processed) for medicinal use.
All of these services are offered ensuring the most exacting of traceability and security standards.
In the transport business, we have introduced new services and also widened the scope of the services we already offered, completing a number of acquisitions.
The acquisition of Speedlink Worldwide Express has given Nacex access to more international routes, improving the shipping routes of its international service, and allowing it to offer specialist services worldwide. Speedlink Worldwide Express is a Dutch company belonging to the express courier sector
The agreement sets out the acquisition of 70% of the company’s share capital, and the acquisition of the remaining 30% over the course of the next three years.
In the long-distance freight services, Logista Freight has rolled out new routes that offer an alternative to road transport, such as rail motorways in France, Luxembourg, Poland and the UK and has acquired new P400 huckepack trailer units that allow the entire semi-trailer (chassis + bodywork) to be placed on the train. When the semi-trailers reach the end of their rail journey, they are then reattached to the lorry’s cab and taken to their final destination. This type of transport reduces road mileage and therefore also helps to cut CO2 emissions, releasing circa 90% less CO2 into the atmosphere compared to road transport.
In June 2022 we announced the agreement to acquire Transportes El Mosca, a Spanish company specialising in goods transport and storage, the transport of refrigerated or frozen goods and high volume transport, primarily for the food industry. Transportes El Mosca has also consolidated its position as a domestic and international sea freight company, highly specialist in handling dry and temperature-controlled goods.
With this acquisition we have extended our catalogue of value-add client services, we have extended our catalogue of value-add client services.
The agreement sets out the acquisition of 60% of the company’s share capital, and the acquisition of the remaining 40% over the course of the next three years. The acquisition of the 60% of Transportes El Mosca has been closed at the beginning of 2023 financial year (28 October, 2022).
We have also announced the acquisition of 100% of Carbó Collbatallé S. L. The transaction has been closed at the beginning of 2023 financial year (1 October, 2022). Carbó Collbatallé is a Spanish company specialising in cold chain transport and logistics for the food industry.
This acquisition will help to bolster our position in the temperature-controlled transport sector in Spain, boosting our current capacity and extending the scope of the services offered to include the transport of frozen goods for the food industry.
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